Introduction
LUMA DAILY, Inc. ("we," "us," or "our") operates this website and online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with our services. By using our website, you agree to the practices described in this policy.
Information We Collect
Personal Information You Provide
- Contact details: Name, email address, phone number, and shipping/billing address when you place an order or create an account.
- Payment information: Credit card numbers and payment details are processed securely through Shopify Payments and are never stored on our servers.
- Account data: Username, password, and purchase history if you create a customer account.
- Communication data: Messages, feedback, and inquiries submitted through our contact form, email, or live chat.
- Survey and promotional responses: Preferences and information you voluntarily share through surveys, contests, or promotional sign-ups.
Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, device type, and pages visited.
- Cookies and tracking: We use cookies and similar technologies to remember your preferences, analyze traffic, and improve your experience. This includes Shopify analytics, Google Analytics, and third-party advertising pixels.
- Order and transaction data: Purchase history, order numbers, and transaction records processed through Shopify.
How We Use Your Information
We use the information we collect for the following purposes:
- Order fulfillment: To process and deliver your orders, including shipping, tracking, and customer service related to your purchase.
- Account management: To create and maintain your account, process returns, and manage your order history.
- Communication: To respond to your inquiries, send order confirmations, shipping updates, and support responses.
- Marketing (with consent): To send promotional emails, newsletters, and product announcements if you have opted in. You can unsubscribe at any time.
- Analytics and improvement: To analyze website usage, improve our products and services, and enhance your shopping experience.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Shopify (for store platform and payment processing), shipping carriers (for order delivery), and email service providers (for transactional communications).
- Legal requirements: Law enforcement, government authorities, or legal proceedings when required by law.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Cookies
Our website uses cookies to enhance your browsing experience. Key cookie categories include:
- Essential cookies: Required for the website to function properly, including session management and cart functionality.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing through Shopify Payments, and restricted access to personal data. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request transfer of your data in a structured, machine-readable format.
- Objection: Object to the processing of your personal data for marketing purposes.
- Opt-out: Unsubscribe from marketing communications at any time using the link in our emails.
To exercise any of these rights, please contact us through our contact page.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. Order records are retained for a minimum of 6 years for tax and compliance purposes. You may request earlier deletion by contacting our support team.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our products and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
International Data Transfers
If you are accessing our website from outside the United States, your information may be transferred to and processed in the United States. By using our website, you consent to this transfer. We take appropriate safeguards to ensure your data is protected in accordance with this policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out through our contact page. We typically respond within 24 hours.